How to delete a Shopify account?

Knowledge Base > Shopify > How to delete a Shopify account?

Deleting your Shopify account is a permanent decision that requires careful consideration. Here’s a step by step guide to help you through the process:

How to Delete Your Shopify Account

1. Go to Settings
Log in to your Shopify account and navigate to the admin page. Click on the ‘Settings’ button located at the bottom of the menu on the left hand side.

2. Select Plan
On the Settings page, find and click on the ‘Plan’ section.

3. Deactivate Store
Scroll down to the bottom of the page and click on the ‘Deactivate store’ button.

4. Select Reason and Close Store
You’ll be asked to select a reason for closing your Shopify store. This feedback is vital for Shopify to improve its services. After selecting a reason, click on the ‘Continue’ button to proceed with deleting your account.

5. Confirm with Password
Enter your password to confirm that you are the owner of the account and not someone else attempting to close it. Click ‘Confirm’ to finalize the process.

Things to Keep in Mind

Irreversible Process: Once you delete your account, the process is irreversible. Ensure you’ve backed up any necessary data and are certain about your decision.
Outstanding Balances: Ensure all bills or charges owed to Shopify are paid.
Third Party Services: If you’re using third party apps or services, inform them about your store’s closure.
Domain Management: Transfer or remove your custom domain if applicable.


Deleting your Shopify account is straightforward but permanent. Make sure to back up all necessary data, settle any outstanding balances, and inform any integrated third party services of your decision. This step is crucial if you’re moving to a different platform or closing your online business.


Common Questions

  • How Do I Permanently Delete My Shopify Account?

    To delete your Shopify account, log into your admin dashboard, navigate to Settings > Plan, scroll down, and click ‘Deactivate store’. Then, select a reason for closing, enter your password, and confirm the deletion.

  • Is Deleting My Shopify Account Reversible?

    No, deleting your Shopify account is a permanent action and cannot be reversed.

  • What Should I Do Before Deleting My Shopify Account?

    Before deleting your account, it’s advised to back up important data, settle any outstanding bills, and inform any integrated third-party services.

  • Can I Delete My Shopify Account If I Have Outstanding Charges?

    All outstanding charges must be cleared before you can successfully delete your Shopify account.

  • What Happens to My Domain After Deleting My Shopify Account?

    If you have a custom domain, you should transfer it to another registrar or hosting service before deleting your Shopify account.

  • How Do I Cancel My Shopify Subscription Without Deleting My Account?

    To cancel your subscription without deleting your account, you can downgrade to a pause plan or the most basic plan, depending on your future intentions with Shopify.